1. How far is the hotel from Shanghai Pudong International Airport (PVG)?

Approximately 8–10 minutes by car (about 6–8 km). The hotel offers a 免费机场班车服务 (subject to schedule and availability).

2. Does the hotel provide a free airport shuttle?

Yes. Guests can request the free shuttle service to/from Pudong Airport. Advance reservation is recommended—contact the front desk upon booking or arrival.

3. What are the check-in and check-out times?

Check-in: 14:00 (2:00 PM)
Check-out: 12:00 (noon)
Early check-in or late check-out may be available upon request and subject to availability.

4. Is Wi-Fi available, and is it free?

Yes. Complimentary high-speed Wi-Fi is available in all guest rooms and public areas.

5. Does the hotel have a restaurant? What are the dining options?

Yes. The on-site restaurant serves a 每日自助早餐 with Chinese and Western options, plus à la carte lunch and dinner featuring local and international dishes.

6. Are the rooms soundproofed?

Yes. Guest rooms feature double-glazed, soundproof windows to minimize noise from nearby roads or airport activity—ideal for rest after long flights.

7. Is the hotel suitable for business travelers?

Absolutely. The hotel offers a business center, meeting rooms, ergonomic work desks in rooms, 24/7 front desk, and proximity to the 上海自贸区.

8. Can I request a non-smoking room?

All rooms at Vienna International Hotel are 100% non-smoking. Smoking is only permitted in designated outdoor areas.

9. Is parking available? Is it free?

Yes. Free on-site parking is available for hotel guests.

10. What languages do the staff speak?

Staff typically speak 普通话和英语. Some team members may also assist with basic phrases in other languages.

11. How do I get to downtown Shanghai or the city center from the hotel?

The easiest options are:

• 出租车 (~30–40 minutes to Lujiazui or People’s Square)
• 地铁2号线 (nearest station: Guanglan Road or East Huaxia Road—approx. 10–15 min by taxi)
• Hotel can assist with Didi (Chinese ride-hailing) or taxi bookings.

12. Is breakfast included in the room rate?

It depends on your booking package. Many rates include complimentary breakfast for two—please check your reservation details or ask at booking.

13. Are there laundry or dry-cleaning services?

Yes. Laundry and dry-cleaning services are available (fees apply; turnaround typically 24 hours).

14. Can I store my luggage before check-in or after check-out?

Yes. The hotel provides 免费行李寄存 at the front desk.

15. Is the hotel pet-friendly?

No. Pets are not allowed, except for certified service animals (with prior approval).

16. What payment methods are accepted?

The hotel accepts major credit cards (Visa, Mastercard, UnionPay) and cash (CNY). Alipay and WeChat Pay may also be available—confirm at check-in.

17. Is there a gym or swimming pool?

The hotel does not have a gym or pool, as it is designed primarily for transit and business stays with a focus on efficiency and comfort.

18. How do I contact the hotel for reservations or inquiries?

• Phone: +86-21-58389888-0
• Website: https://shanghaiviennainternationalhotel.com/contact-us

19. Is the surrounding area safe and walkable?

The hotel is in a safe, well-lit business/industrial zone. However, it’s not a tourist or shopping district—most guests use transport to reach attractions. Walking is limited to nearby convenience stores or offices.

20. Can I book long-term stays or corporate rates?

Yes. The hotel offers discounted rates for extended stays 和 corporate booking programs. Contact the reservations team directly for tailored solutions.